Thousands Of Zune MP3 Players Simultaneously Fail
A Y2K-like glitch crashes thousands of Zune players....
An internal clock bug caused thousands of first gen Zune 30GB MP3 players to crash during late Tuesday and early Wednesday. The bug has been dubbed ‘Z2K9’ by Zune users, in reference to the ‘Y2K’ phenomenon.
Z2K9 Bug Fails Thousands Of Zune 30GB
One user from Mountain Home, Idaho, said:
“It seems that every Zune on the planet has just frozen up and will not work…
“I have 3 and they all in the same night stopped working.”
The MP3 players apparently froze, with no way of switching the device off. Other users reported their Zunes rebooted but froze on startup. The issue was limited to older Zune 30GB models.
The bug left thousands of Zunes useless whilst Microsoft worked to issue a fix. The company posted a statement on Wednesday morning on the Zune Web site saying:
“Customers with 30GB Zune devices may experience issues when booting their Zune hardware. We’re aware of the problem and are working to correct it. Sorry for the inconvenience, and thanks for your patience!”
A fix was finally released, which advised users to to completely drain the battery, then after noon GMT on January 1, 2009 (7 am. ET) recharge the Zune by connecting it to a computer or AC.
By following these steps users were able to resolve the problem for the first morning of the year.
Microsoft have now identified the cause of the problem, Matt Akers of the Zune Product Team said:
“A bug in the internal clock driver related to the way the device handles a leap year [is to blame]”
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